Shipping
- PLEASE CONTACT US IF YOUR ORDER IS AN EMERGENCY.
- We aim to ship all standard orders within 48 hours Mon-Fri
- Due to unprecedented demand at this time, Next Day Shipping must be ordered before 11:00am to be eligible for Next Day. Hand Polished orders will be sent via next day services the day they are completed.
- We use DHL, FedEx & Royal Mail services for UK and Western Euro Orders. Royal Mail for Rest of World Order- with optional upgrades
- Royal Mail standard delivery is now only available for orders up to £50. For UK orders over £50 please select 'Next day guaranteed' or 'Saturday guaranteed'.
- We strongly recommend using a Guaranteed service as this package can be tracked from point to point.
- Orders sent via track and signed can take up to 7 days to reach their destination during busy periods (christmas etc)
- Please note- Polished Orders can take up to 7 working days for completion in busy periods. If your order is an emergency please contact us.
- Orders that are not collected at destination and are returned to us will incur the following fees which will be deducted from any refund: (i) Cost of return shipping (ii) Taxes (if applicable) (iii) 10 percent restocking fee.
Free Shipping
- Free* shipping with orders over £500 (*up to £25 towards shipping and applies to DHL only).
- Free UK wide shipping with Royal Mail for orders over £300.
Packing Information
- UK: All jewellery is shipped in a printed padded envelope.
- International: If customs declaration must be made, the phrase ‘piercing supplies’ is used.
Returns & Refunds Policy
PLEASE SEND RETURNS TO OUR RETURN BOX AND NOT THE COMPANY OFFICE ADDRESS AS WE ARE UNABLE TO ACCEPT THESE RETURNS.
WHAT’S OUR RETURNS POLICY?
- We accept refunds if they are returned within 28 days of the items being delivered to you, we will give you a full refund excluding the shipping charge.
- All body jewellery is delivered in sealed bags for reasons of hygiene, due to this if jewellery is taken out of the sealed bags we unfortunately cannot provide a refund or replacement.
- We are unable to provide a refund or replacement for any anodised jewellery unless it is faulty, as these pieces are custom-made to order.
- We accept returns for faulty items up to 6 month of your order day. Please email us with your order number, clear photos or videos.
- We do not accept returns for any jewellery that has been used.
CANCELLATION POLICY
Orders must be cancelled within 2 hours of the order taking place, after this time orders will be subjected to a 10% restocking fee if the order has been processed and packed.
HOW TO RETURN ITEMS
- For faulty or incorrect items, please contact us first so we can arrange to send out replacements along with a postage-paid return envelope.
- Print and complete our returns form and include it inside your package with the returned items.
- Returns must be in a secure padded envelope. It is the customer's responsibility to ensure items returned are adequately packaged. Refunds will only be made for jewellery that is received undamaged.
- Items must be returned back on a first class, tracked or recorded service as we are unable to accept any liability for loss or damage in transit.
- Use the following return address: QualiTi Body Jewellery, PO Box 71124, SE18 9LZ
- Always keep your proof of postage.
We aim to provide a full refund within 14 working days after receipt of the returned jewellery.
ALL RETURNS MUST GO TO:
QUALITI BODY JEWELLERY
PO BOX 71124
LONDON
SE18 9LZ
UK